Credit union members still value the human touch

first_img 7SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr The digitization of many financial services, including innovations like robo-advisors and chatbots, means members can complete transactions without ever seeing another person.  However, despite the speed and convenience of digital advancements, many consumers still prefer and appreciate interactions with real people. According to a recent study from Accenture Strategy, 77 percent of surveyed individuals want human interaction when they need guidance.  In fact, Credit Union Times reported thatbanking is expected to become more human in the next 10 years, as members continue to expect knowledgeable, personalized service.As demonstrated in a recent survey, today, members look to credit unions for personal financial guidance.  When 2,000 consumers were asked about the quality of service they receive at their credit union, 62 percent said that credit union representatives are always knowledgeable and able to help.   continue reading »last_img read more

Back to the wall

first_imgTo access this article REGISTER NOWWould you like print copies, app and digital replica access too? SUBSCRIBE for as little as £5 per week. Would you like to read more?Register for free to finish this article.Sign up now for the following benefits:Four FREE articles of your choice per monthBreaking news, comment and analysis from industry experts as it happensChoose from our portfolio of email newsletterslast_img

YouTuber who pranked transwomen with garbage-filled ‘aid’ packages freed, settles case with victims

first_imgHe had also advised the perpetrators’ parents to ensure that their children do not repeat the same offense.The Bandung Police’s Criminal Investigation Unit head Galih Indragiri also confirmed that the case had been closed.Read also: YouTube prankster arrested after giving out garbage-filled ‘aid packages’ to transwomenWhen interviewed by reporters after his release, 21-year-old Ferdian said he regretted the prank and vowed not to make other videos with negative content. “We’ll see [whether I will continue making YouTube content], but it will certainly be more positive,” he said. The controversial video, uploaded on May 3, showed Ferdian and his 20-year-old friend Tubagus Fadilah Achyar claiming that they were going to give out “aid packages” in the form of instant noodle boxes that actually contained bricks and garbage for people whom they called bencong, a pejorative Indonesian term for transwomen, in West Java’s provincial capital of Bandung. The video immediately received a massive backlash from social media users as well as lesbian, gay, bisexual and transgender (LGBT) rights activists who condemned the bullying and harassment against the minority group. It was removed from YouTube shortly after.Ferdian and Tubagus, along with their friend M. Aidil, 21, were arrested by the police on May 8 after the victims filed the report. They were charged with violating several articles of the Electronic Information and Transactions (ITE) Law for distributing electronic information containing insults and defamation.After the arrest, a video went viral showing Ferdian being bullied by other inmates in the detention room of the Bandung Police headquarters. The video showed him shaved bald, stripped to his underwear, forced to do squat jumps and dipped into a trash can filled with water.Topics : YouTube vlogger Ferdian Paleka and two of his friends were released from prison on Thursday after being detained for less than one month for posting a controversial video showing them pulling a “prank” by giving fake staple food donations in the form of boxes containing garbage to transwomen.The trio’s lawyer, Rohman Hidayat, said the case was settled on May 19 with the transwomen victims, who initially reported Ferdian and his friends to the police on May 1. The victims had also retracted the report and dropped all legal proceedings, the lawyer said.”We thank all parties, including the transwomen, who are willing to revoke the charges and bury the hatchet with the suspects,” Rohman told kompas.com on Thursday. “The victims also came here earlier and we shook hands, so the problem is over.”last_img read more

Election Day Guide

first_img SHARE Email Facebook Twitter By: The Office of Governor Tom Wolf October 31, 2016 The Blog,  Videos,  Voting & Elections Election Day 2016 is right around the corner! Follow along with this Election Day guide to make your plan to vote.You can also visit PA.gov/voting for more information on voting and elections in Pennsylvania. Election Day Guide Visit on.pa.gov/voting to learn more about voting and elections in Pennsylvania.Like Governor Tom Wolf on Facebook: Facebook.com/GovernorWolf   SHARE  TWEETlast_img read more